Several forms of background research are used to uncover user needs: surveys, scenarios, competitive analysis, interviews, and focus groups.
These give us a better idea of our true user profile, user needs, and user preferences. Most of these methods are also very good at generating conceptual design ideas.
Designers don’t have to rely on their own ingenuity [...]
Entries from December 12th, 2007
Survey research as a means to uncover the needs of your website’s users
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Interpreting Survey Research Responses
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When analyzing responses to your survey, you’ll generally look for the average or most common response.
You can count the total number of responses to a checked item. Low responses to an individual question may indicate that the question is unclear and the responses should be interpreted cautiously.
Surveys can provide extremely useful data, but remember to [...]
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Define Functional Specifications
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While functionality is sometimes considered outside the domain of the usability specialist, it’s clear that if users simply can’t do something they need to do, then the system isn’t usable.
As such, much of the work done in user studies during user needs analysis is focused on uncovering the capabilities and functionality that the users will [...]
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Define the goals for your website
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Why are you creating a web site? Who is it for and what do they need to do on the site?
A form like Form 3-2 can be used to help you clarify the stakeholders, business goals, user goals, and usability objectives for the site. (Download from http://www.mkp.com/uew/.) Feel free to expand on it if it [...]
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Determining how well the site needs to work for users
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Determine how well the site needs to work for users. Consider how often they’re likely to come to your site and how much time they can spend there.
Based on that, how much time can they afford to spend learning how to use your system? How many times can they afford to make mistakes?
If they get [...]
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Developing your website’s user profile
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To develop a user profile, you need to find statistics on what your users are like and how they vary. A survey is particularly effective at developing this kind of demographic information. Some of the common ways people vary include.
Market segment: Age, gender, education, occupation, hobby, or income
Disabilities: Visual, hearing, movement, or cognitive impairments
Experience level: [...]
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Consider hardware and software differences while designing intranet applications
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Users’ hardware and software configurations vary widely. Despite noble attempts at making web technologies transparently cross-platform, platform differences still play a significant role.
Hardware and software configurations need to be carefully sampled and tested. Hardware may be one of the easiest things to control for when designing intranet applications, but even the, be sure to verify [...]
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International differences in user preference settings
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While users from the United States represent a large proportion of users on the Internet, this is changing over time, and even from the beginning, the Web has been international.
Sites that do not even intend to cross national boundaries will find by examining their hit logs that they have quite a few international users.
Different countries [...]
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Differences in user preference settings
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Users may set their browser preferences to all sorts of odd settings, which can baffle the designer. Fortunately, most users never change their preferences at all, so it’s fairly safe to do the majority of your testing with the default browser settings.
Nevertheless, a few settings are changed quite often. Some of these settings may be [...]
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Designing your website for diversity use
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One of the biggest challenges in web design is developing for the wide diversity of users, user preferences settings, hardware and software platforms, browsers, and network speeds.
While it’s impossible to create an optimal design for everyone, you’ll need to decide how well you want your site to work for each segment of the target population.
When [...]
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